Returns & refunds
Which items can be returned, how to start a return or replacement, and when your refund arrives.
7 days
To return or replace
Counted from delivery
Per item
Return just what you need
Keep the rest of the order
Always covered
Damaged or wrong items
Report within 48 hours
What can I return?
Every product has one of three return policies, shown on its product page. The store chooses it, so check before you order.
7-day returns
Return it for a refund, or exchange it, within 7 days of delivery. Items must be unused, with tags and original packaging.
Replacement only
If it arrives damaged or defective, or the size doesn't fit, you can swap it for another within 7 days. These items can't be refunded.
Non-returnable
Final sale - usually personal care, innerwear or made-to-order pieces. If it arrives damaged or wrong, it's still covered (see below).
How to start a return
- 1
Check the item's policy
It's on the product page under Customer Promises & Policies, and the 7 days count from the day your order was marked Delivered. - 2
Contact us with your order number
Tell us which item and why, and attach a photo if it’s damaged or wrong. Your order number starts with PH- and is on Your orders. - 3
Pack it up
Put the item back in its original packaging with the tags on. The store will arrange a pickup or tell you where to send it. - 4
Refund or replacement
Once the store receives and checks the item, we'll send your refund or ship the replacement, and let you know when it's done.
Common questions
How will I get my refund for a cash on delivery order?
Because you paid in cash, we'll ask for your UPI ID or bank details when your return is approved and send the refund there. We never ask for card numbers, PINs or OTPs.
How long does a refund take?
Each store sets its own refund time, and it's shown on the store's page under Returns. It ranges from instant to 10 business days after the store receives the item. Your bank or UPI app may take a little longer to show it.
My item arrived damaged, defective or wrong. What do I do?
Contact us within 48 hours of delivery with photos of the item and the packaging. Damaged, defective or wrong items are always replaced or refunded - even when the item is otherwise non-returnable.
Can I return part of an order?
Yes. Returns are per item, so you can send back one thing and keep the rest.
I bought from two stores. Who handles the return?
Each store handles returns for its own items and has its own policy. Contact us once and we'll sort out who does what - you don't need to reach the stores yourself.
Can I cancel instead of returning?
If the order is still Pending or Confirmed, yes - contact us and we'll cancel it. Once it's Processing, it's being packed and has to be returned after delivery instead.
What can't be returned?
Anything marked Non-returnable on its product page, and items that have been used, washed or altered, or are missing their tags or packaging.
Ready to start a return?
Send us your order number and the item. We reply within 1 business day.